Privacy Policy

We collect information you provide directly to us and information collected automatically when you use our site or services.

Information you provide directly:

• Name, email address, phone number, and mailing/service address
• Payment information (processed securely; we do not store full card numbers)
• Service request details and pest problem descriptions
• Communications and feedback submitted via forms, phone, or email
• Account credentials if you create an online account

Information collected automatically:

• IP address, browser type, operating system, and device identifiers
• Pages visited, time on site, referring URLs, and click behavior
• Geographic location data (city/state level, derived from IP address)
• Cookies, pixels, and similar tracking technologies (see Section 4)

We use the information we collect for legitimate business purposes including:

• Service delivery: Schedule appointments, dispatch technicians, and complete pest control services
• Customer communication: Send service confirmations, appointment reminders, invoices, and follow-up messages
• Payment processing: Charge for completed services and manage recurring billing
• Customer support: Respond to inquiries, resolve complaints, and provide after-service assistance
• Marketing: Send promotional offers, seasonal reminders, and service updates (you may opt out at any time)
• Analytics: Understand how customers find and use our site to improve our marketing and services
• Compliance: Meet legal obligations, prevent fraud, and enforce our Terms and Conditions
• Safety: Protect the rights, property, and safety of our customers, employees, and the public

We may share your information only in the following limited circumstances:

• Service partners: Licensed local pest control technicians and franchisees who perform services on our behalf, bound by confidentiality obligations
• Payment processors: Stripe and similar providers to securely process payments (subject to their own privacy policies)
• Business operations: Cloud hosting providers, CRM software, scheduling platforms, and communication tools used to run our business
• Analytics: Google Analytics and similar services that help us understand website usage (anonymized/aggregated data)
• Legal requirements: Courts, government agencies, or law enforcement when required by law or valid legal process
• Business transfers: In the event of a merger, acquisition, or sale of company assets, your data may be transferred to the acquiring entity
• With your consent: Any other sharing with your explicit prior consent

All third-party service providers we share data with are contractually required to use it only for the services they provide to us and to protect it appropriately.

We use cookies and similar tracking technologies to enhance your experience on our website, analyze traffic, and support our marketing efforts.

Types of cookies we use:

• Essential cookies: Required for the website to function. They cannot be turned off.
• Analytics cookies: Collect aggregated, anonymized data about how visitors use our site (Google Analytics, etc.)
• Marketing cookies: Track website visits to enable targeted advertising on third-party platforms (Google Ads, Facebook Pixel)
• Functional cookies: Remember your preferences, such as location or previous service inquiries

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website. You may also opt out of Google Analytics tracking at tools.google.com/dlpage/gaoptout.

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

Typical retention periods:

• Customer service records: 7 years from last service date (for warranty, legal, and tax purposes)
• Payment records: 7 years in compliance with financial regulations
• Marketing data: Until you unsubscribe or request deletion
• Website analytics: 26 months (Google Analytics default retention)
• Inactive accounts: Deleted or anonymized after 3 years of inactivity

When data is no longer needed, we securely delete or anonymize it.

We take data security seriously and implement industry-standard measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

• SSL/TLS encryption for all data transmitted to and from our website
• Secure, encrypted storage of customer records
• Access controls limiting employee access to customer data on a need-to-know basis
• Regular security audits and vulnerability assessments
• PCI-compliant payment processing through Stripe (we never store raw card numbers)

Despite these measures, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security, but we continually work to protect your information using commercially reasonable means.

Depending on where you live, you may have the following rights regarding your personal data:

To exercise any of these rights, contact us at info@pestcontrolpro.com or call 833-441-3356. We will respond to your request within 30 days. We may need to verify your identity before processing your request.

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will promptly delete it.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at info@pestcontrolpro.com so we can take appropriate action.

Our website may contain links to third-party websites, such as review platforms, social media, or partner services. These links are provided for your convenience, but we have no control over the content or privacy practices of those sites.

This Privacy Policy does not apply to third-party websites. We encourage you to review the privacy policies of any third-party sites you visit. PestControl Pro is not responsible for the privacy practices or content of external sites.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

• Right to Know: Request disclosure of the categories and specific pieces of personal information collected about you in the past 12 months
• Right to Delete: Request deletion of your personal information, with certain exceptions
• Right to Opt Out of Sale: Direct us not to sell or share your personal information. Note: PestControl Pro does not sell personal information
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights
• Right to Correct: Request correction of inaccurate personal information
• Right to Limit Use of Sensitive Personal Information: Request that we limit the use and disclosure of sensitive personal information

To submit a CCPA request, contact us at info@pestcontrolpro.com or call 833-441-3356. You may also designate an authorized agent to make requests on your behalf.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Post a prominent notice on our website
• Send an email notification to customers with active accounts where required by law

Your continued use of our website or services after the effective date of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our privacy team:

• Phone: 833-441-3356 (Mon–Sun, 7am–9pm)
• Email: info@pestcontrolpro.com
• Subject line: "Privacy Request – [Your Name]"
• Mailing Address: PestControl Pro, Privacy Office, United States

We are committed to resolving privacy-related concerns promptly. You may also have the right to lodge a complaint with your local data protection authority.